Support
Email newlifehabitsapp@gmail.com. If your question is about a subscription, include your Support ID (in the app: Settings → Support ID) so we can find your purchase.
Your data
Where is my data stored? Is there an account?
There is no account. Your habits, progress, milestones and gratitude journal are saved on your device. See the privacy policy for the details, including what is sent to our analytics and subscription providers.
I got a new phone or reinstalled the app. Where did my habits go?
Because your data is saved only on your device, it does not sync between devices, and we cannot restore it for you. If you restore your new phone from a device backup (iCloud or Google), your app data may come back with it. That depends on your device's backup settings.
Your Pro subscription is tied to your Apple or Google account, not to the app's data. Use Settings → Restore purchases to get it back.
How do I delete my data?
In the app, go to Settings → Delete all data. This clears your habits, streaks, reading progress and all journal entries on that device, and it cannot be undone. It does not cancel a subscription.
To ask us to delete analytics or subscription records held by our providers, email us at the address above.
Reminders
I'm not getting reminders.
- In the app, open Settings → Reminders and check that reminders are turned on and not paused.
- In your phone's settings, check that notifications are allowed for New Life.
- Check that a Focus or Do Not Disturb mode isn't silencing them, and that the time doesn't fall inside one of your quiet times.
- On Android, battery-saving settings can delay notifications. Try excluding New Life from battery optimisation.
Reminders are scheduled by your phone, so the exact delivery time can vary slightly.
Can I hide habit names on my lock screen?
Yes. The reminder settings in the app include a privacy option that controls how much detail a notification shows. You can also hide notification previews in your phone's settings.
New Life Pro
I subscribed but Pro isn't unlocked.
Go to Settings → Restore purchases while signed in to the same Apple or Google account you bought with. If that doesn't work, email us with your Support ID.
How do I cancel or get a refund?
Subscriptions are billed by Apple or Google, so you manage them there:
- iPhone or iPad: Settings app → your name → Subscriptions.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions.
Deleting the app does not cancel a subscription. Refunds are handled by Apple or Google Play.
Widgets
How do I add a widget?
Touch and hold an empty area of your home screen, choose to add a widget, and search for New Life. There are widgets for the daily verse, your streak and today's habits. On iPhone you can also add the daily verse to your lock screen.
My widget looks out of date.
Open the app once to refresh it. Your phone decides how often widgets update, so a change can take a little while to appear.